Privacy Policy

Welcome to DY Works ("we," "our," or "us"). DY Works is a creative design studio located at Shop 19, Tech Park Commercial Hub, Gachibowli Main Road, Hyderabad, Telangana 500032, India. We are committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how we collect, use, process, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We collect various types of information to provide and improve our services. The types of information we may collect include:

Personal Information You Provide:

• Full name and contact details (email address, phone number)
• Company name and business information
• Project requirements, briefs, and creative preferences
• Payment and billing information (processed securely through third-party payment gateways)
• Messages, inquiries, feedback, and correspondence sent to us
• Information provided through contact forms or consultations

Information Collected Automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referral sources
• Device information and unique device identifiers
• Cookies and similar tracking technologies data
• Geographic location data (city/country level)

Information from Third Parties:

• Social media profile information (if you connect with us via social platforms)
• Referral information from partner companies or affiliates
• Publicly available business information

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and deliver our creative design services and fulfill contractual obligations
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Marketing & Promotions: To send promotional content, special offers, newsletters, and updates about our services (with your consent)
• Improvement: To analyze usage patterns, improve our website, services, and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Business Analytics: To understand our client base, track service performance, and make informed business decisions
• Billing: To process payments, manage invoices, and handle financial transactions

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website, processing payments, sending communications, and delivering services (bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or government authority, or to protect our legal rights and safety of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: For any other purpose with your explicit consent

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly — these cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences for a personalized experience

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We take the security of your personal information seriously and implement comprehensive technical, administrative, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted storage for all sensitive data
• Regular security audits and vulnerability assessments
• Access controls ensuring only authorized personnel handle your data
• Employee training on data protection and security best practices
• Incident response procedures for prompt detection and reporting of data breaches

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request that we limit the processing of your personal data
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to the processing of your data for direct marketing or other purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time, without affecting the lawfulness of prior processing
• Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at info@dyworks.shop. We will respond to your request within 30 days.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

The retention periods we apply are:

• Client project data: Retained for 7 years after project completion for legal and warranty purposes
• Contact form submissions: Retained for 2 years from date of submission
• Marketing preferences: Retained until you withdraw consent or opt out
• Financial records: Retained for 7 years as required by Indian tax law
• Website analytics data: Retained for 26 months in anonymized form

After the applicable retention period, we will securely delete or anonymize your personal information.

We may send you communications through the following channels with your prior consent:

• Email: Service updates, promotional offers, newsletters, and important account information
• SMS: Appointment reminders, service updates, and promotional messages
• WhatsApp: Customer support, project updates, and promotional content
• OBD (Outbound Dialing): Automated voice calls for service updates and promotions
• Google RCS: Rich media messaging with interactive content and updates
• Push Notifications: Real-time updates delivered through your mobile device or browser

These communications may include information about our services, special offers, industry insights, updates about your projects, and other marketing content that we believe may be of interest to you.

Opt-Out Rights: You have the absolute right to opt out of any or all marketing communications at any time. If you prefer not to receive such updates or marketing communications, you may opt out by:

• Clicking the "Unsubscribe" link in any email we send you
• Replying "STOP" to any SMS message
• Contacting us directly at info@dyworks.shop
• Calling us at +91 97178 13579

Please note that even after opting out of marketing communications, you may still receive transactional messages related to active service agreements or legal obligations.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@dyworks.shop.

Upon notification, we will take immediate steps to delete such information from our records.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send a notification email to our registered users
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: